Explore how Zoom and ServiceNow are leading the shift from reactive to agentic AI, transforming workplace productivity. Learn about high-impact use cases, implementation strategies, and the future of AI-first user interfaces. Discover how agentic AI reduces digital friction, drives efficiency, and redefines the enterprise landscape through intelligent orchestration and collaboration.
Xuedong "X.D." Huang
Xuedong (X.D.) Huang is the chief technology officer at Zoom, where he leads the AI strategy and services for the company. Xuedong is a renowned technology leader who has been instrumental in bringing speech recognition and AI to the mass market. He has led groundbreaking milestones in speech recognition, machine translation, natural language understanding, and computer vision.
Prior to joining Zoom in 2023, he worked at Microsoft, where he served as Azure AI CTO and technical fellow. He began Microsoft’s speech technology group in 1993 and led Microsoft’s AI teams to achieve several of the industry’s first human parity milestones in speech recognition, machine translation, natural language understanding, and computer vision. He is an inventor with over 170 U.S. patents and has authored over 100 papers and two books. He is an IEEE and ACM Fellow, an elected member of the National Academy of Engineering and the American Academy of Arts and Sciences, and received the IEEE Bose Industrial Leader Award in 2023.
Xuedong received his Ph.D. from the University of Edinburgh in 1989 (sponsored by the British ORS and Edinburgh University Scholarship), his M.S. from Tsinghua University in 1984, and his B.S. from Hunan University in 1982.
Chris Bedi
As Chief Customer Officer and Special Advisor to the Chairman for AI Transformation, Chris Bedi is dedicated to helping customers maximize value across their entire journey with ServiceNow to harness the power of AI and accelerate business transformation. Chris brings a unique perspective and experience to the role having served as ServiceNow’s Chief Digital Information Officer from 2015 to 2024, where he led the company’s digital transformation and AI journey to drive growth and create scale.
As CCO and Enterprise AI Advisor, Chris leads ServiceNow’s Chief Transformation Office and our Digital Technology and Security teams. His focus is on guiding customers through their AI and GenAI implementations and creating faster time to value on the ServiceNow Platform. In addition, Chris and the Digital Technology team are helping shape the ServiceNow Platform direction—as both a product incubator and revenue generator.
Chris is an industry thought leader on digital transformation, advanced automation, and practical AI/ML adoption in the enterprise, and works closely with many of the world’s leading CIOs to address key industry issues.
Prior to joining ServiceNow, Chris served as CIO of JDS Uniphase, where he was responsible for IT, workplace services, and indirect procurement. Before that, he held various executive positions at VeriSign from April 2002 until August 2011, including CIO. Chris began his career at KPMG Consulting where he drove global transformations across a diverse set of industries. He holds a bachelor’s degree in computer engineering from the University of Michigan.
